If your question does not appear on the list below, please feel free to contact us at info@wavecrest.net.
Q1. What is the difference between CyBlock Proxy and CyBlock ISA?
A1. Functionally, the products are virtually identical. The chief difference between the two product editions is technical, i.e., the way in which they integrate into your network. CyBlock ISA is a plug-in application that depends on the pre-existence of Microsoft ISA 2000/2004/2006, MS Proxy or Microsoft Small Business Server Premium. CyBlock Proxy is a standalone proxy solution that requires none of these. For reporting purposes, it creates its own logfiles.
Q2. Can I create a "white" (allow-only) list?
A2. Yes. CyBlock ISA has 12 custom categories that can be used to create white lists. This is done by simply blocking all other categories and allowing the users to access only the sites listed in the custom white list category. (The custom categories can also be used to block sites of special or local interest).
Q3. Can CyBlock ISA tell me how long somebody has been online?
A3. No, and be careful of products that say they can. The reason is simple. The fact that a user downloaded a Web page to a browser doesn't necessarily mean that he or she was actually looking at that page while it was "open." After all, the user could have suddenly received a phone call, gone to lunch, attended a short-notice meeting, been interrupted by a colleague, or gone to the restroom. Also, users typically have more than one page "open" at a time, but only one is truly viewable, and there is no technical way to know which one. When a computer user clicks on a URL, that action merely constitutes a one-time request for a document, and the "connection" with the server is immediately broken. There is no "session," no end-of-session, and no possibility of measuring duration.
Because of these variables, the default time for a Web page "visit" in reports has been set to 3 seconds. This is the approximate minimum amount of time it takes to load a Web page. Read more about the importance of reliable metrics when using Web-use monitoring software .
Q4. Can different Web policies be created for groups?
A4. Yes. Different Web policies can be created for groups and individual users. Customers can customize CyBlock ISA to fit their Web policy whether they have a universal policy or multiple policies for different groups. A VIP group is also included in CyBlock ISA's core grouping structure, and IDs placed in this group will not show up on any reports.
Q5. What protocols does CyBlock ISA block?
A5. CyBlock ISA blocks http and https protocols, i.e., it blocks Web-based protocols.
Q6. Does CyBlock ISA do anything about spyware and phishing threats?
A6. Yes. CyBlock ISA blocks categories with Web sites that are known security threats, e.g., spyware/ malicious, phishing/ fraud, hacking, and download sites. Social networking is another category with Web sites that are known for being high security threats to company networks. View all of CyBlock ISA's categories.
Q7. How is CyBlock ISA priced, i.e., is it subscription-based, priced "per seat," etc.? And can I get a free trial?
A7. CyBlock ISA is a licensed, subscription-based software service. Pricing is tiered, based on the number of people ("users") to be monitored. In general, the price-per-user decreases as the number of users goes up. Get a price quote and a free 30-day trial of CyBlock ISA today.
Q8. For CyBlock ISA, what hardware specifications do you recommend, i.e., processor and memory?
A8.
For optimal reporting performance, we recommend 1.5GHZ-3GHZ processor speed and a minimum of 1GB RAM. Once installed, you should set the product to use at least 512MB of that memory on the Setup - Memory screen. NOTE: Bear in mind that processor speed is the most important hardware factor affecting reporting speed. If you double the processor speed, the time to create a report is cut in half. Memory becomes increasingly important with larger logfiles.
Q9. Can CyBlock ISA be remotely administered?
A9. Yes. While it can be administered from a server computer ("local" administration), it can also be administered from a separate, remotely-located client computer using CyBlock's browser interface. This design enables CyBlock ISA to support local and/or remote administration. In addition, CyBlock ISA's software can accommodate a wide variety of complex installation configurations, including those in heterogeneous environments with multiple servers.
Q10. Do I need any software or plug-ins on users' computers?
A10. No. CyBlock ISA is a server-based application. It does not require any desktop software installation for administration, filtering or reporting.
Q11. What is the difference between the 30-day evaluation software and the purchased product? If I purchase the product, will I need to reinstall?
A11. The evaluation "mode" of CyBlock ISA is the real product, not a special piece of evaluation software. The only difference between the evaluation mode and the licensed software is that actual URLs in adult content categories are not visible to trial users - however, reporting on activity in these categories is fully operational. Once the product is purchased, an Activation Key will be provided that will "turn-on" the product and all categories will be active. No reinstallation is required.
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